FAQ's
Frequently Ask Questions?
Have questions about shipping, tracking, documents, or licensing? Our support team is ready to help you at every step.
We provide comprehensive logistics solutions including air freight, sea freight, rail transport, road delivery, document shipping, warehousing, and door-to-door delivery for both individuals and businesses.
Yes, we handle both domestic and international shipments, ensuring secure handling and timely delivery across borders.
Absolutely. Every shipment is assigned a tracking number that allows you to monitor its location and progress at any time through our online tracking system.
Required documents may include the shipment invoice, packing list, sender and receiver identification, and customs declaration forms for international deliveries. Our team assists you in preparing all necessary paperwork.
Yes, we manage customs procedures and documentation to ensure your cargo passes through checkpoints smoothly and without unnecessary delays.
Yes, we operate in compliance with international shipping regulations and maintain the required operational licenses and transport certifications to handle cargo legally and securely.
Shipping rates depend on the weight, dimensions, destination, shipping method, and urgency of the delivery. You can request a quote for an exact price.
Delivery time varies depending on the shipping method and destination. Express services typically take a few days, while standard freight may take longer based on distance and customs processing.
Certain hazardous materials, illegal goods, and prohibited items cannot be transported. Contact our support team to confirm if your shipment is allowed before sending.
In the rare event of damage or delay, our support team will investigate immediately and provide assistance, including insurance procedures when applicable.